FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 20258
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jul 24, 20259
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jul 17, 2025369
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jul 30, 20256,134
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Jul 30, 202574
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Jul 29, 202549
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Jun 20, 202521
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Apr 1, 202537
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025946
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Jun 20, 20255
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Jun 20, 20253
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Jun 20, 202524
What is Taxpayer Identification Numbers (TIN)?
Published on Sep 2, 2024Updated on Jun 20, 2025
What are sanctions?
Published on Sep 1, 2024Updated on Jun 20, 2025
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Jun 25, 2025142

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