FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 8 Sept 202542
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 10 Oct 2025380
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 2 Oct 2025359
- How do I change my login password?Published on 22 Aug 2023Updated on 8 Sept 202518,468
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 10 Oct 2025332
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 8 Sept 202528,875
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 10 Oct 20255,542
- Passkey FAQPublished on 19 Mar 2025Updated on 18 Sept 202583
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 8 Sept 2025294
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202522,203
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 Sept 20251,490
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 Sept 2025444
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 4 Sept 202519
- Self-Managed Super Fund (SMSF) FAQPublished on 2 July 2025Updated on 2 July 2025
- How do I open an SMSF account on OKX?Published on 2 July 2025Updated on 2 July 2025
Showing 16-30 of 35 articles